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SHIPPING:

We ship to the whole world!
Please check cart to see specific shipping options and rates for your country. For shipping to countries that are currently not available, please contact us via email: zakaznici@gearlog.cz and we will try to meet your requirements. 

IMPORTANT NOTE:
WE ARE A SMALL BUSINESS LOCATED IN THE CZECH REPUBLIC. WE PRODUCE AND PRINT 99% OF PRODUCTS IN OUR WAREHOUSE OR IN COOPERATION WITH OTHER SMALL CZECH PRODUCERS, AND THAT COULD TAKE SOME TIME. BECAUSE OF THAT, PLEASE ALLOW UP TO 30 DAYS TO SHIP YOUR ORDER.

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RETURNS:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zakaznici@gearlog.cz. Please note that returns will need to be sent to the following address:

Stolen headquarters
Jabloňová 68
Praha 10 - Záběhlice 
106 00
Česká republika

Customers are responsible for covering the return shipping costs. You can always contact us for any return question at zakaznici@gearlog.cz.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at zakaznici@gearlog.cz.